SBA Office of Field Operations Provides Link to Services for America’s Small Businesses
WASHINGTON – Today, the House Committee on Small Business heard from the Associate Administrator of the Small Business Administration’s (SBA) Office of Field Operations on the role of the SBA’s field offices and staff.
“From contracting to counseling to capital access, the SBA’s Office of Field Operations supports small businesses in determining their next move. The office also acts as a customer service unit that connects America’s hardest working companies with the SBA’s resource partners, such as SBDCs and WBCs. The office employs the experts on the ground who deal with small businesses on a daily basis,” said Ranking Member Steve Chabot (R-OH). “These offices are the eyes and ears on the ground for the Federal agency charged with helping small businesses grow, expand, and create jobs.”
Field Staff Act as Front Line
“SBA’s field staff are the connections in your districts and throughout the country to the loan products, government contracts, and business counseling services provided by the SBA and our resource partners. Our team in the field answer the phone when your staff and entrepreneurs call their local SBA office… the Office of Field Operations is leading efforts to provide a modern, streamlined, and responsive customer experience for small businesses. SBA is identifying opportunities to more effectively collect customer data and collaborating with internal as well [as] external partners to integrate leading practices in managing customer experience and improving service delivery,” said Mr. Michael A. Vallante, Associate Administrator, United States Small Business Administration, in Washington, DC. “The Office of Field Operations has also developed better, more collaborative working relationships with other SBA program offices, including the Office of International Trade, to help small businesses look beyond our borders for opportunities to expand and grow, particularly with the recent passage of USMCA.”